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Frequently Asked Questions

Q - Can I have my item delivered to my work or any other address?

A - We can only deliver goods to the registered credit or debit card holders address or address registered with PayPal and no other address.

Q - How quickly do my items take to arrive if I choose to have standard delivery?

A - We try to dispatch all goods out within 3 working days (usually within 24 hours not including Sat, Sun & public holidays). We will dispatch all goods out on a next day delivery service. Please take a look at our Delivery & Returns page for full details.

Q - Can you advise me a delivery date & time?

A - We are unable to advise exact delivery date or time due to the fact that we use a 3rd party courier service to deliver the goods. If you have chosen to upgrade your delivery to "Guaranteed Next Day Delivery" or "Saturday Delivery" they should arrive as scheduled.

Q - Can I collect my items?

A - Unfortunately all items sold through our website are available for delivery only, please do not email or telephone us to arrange collection.

Q - Do you have a showroom?

A - Unfortunately Tapso.CO.UK is a internet based retailer, we do not have a showroom.

Q - Is the picture and description illustrated exactly what I will receive?

A - We aim to provide our customers with accurate goods of the images used. However, please note occasionally very minor differences may occur due to our supplier.

Q - What payment methods do you accept?

A - We accept payment via credit/debit card through our website or we also accept PayPal which is also integrated with our checkout system. We do not accept cheques, postal orders or bank transfers.

Q - Are the goods sold with a guarantee?

A - Yes. All goods we sell are backed by our 14 days money back guarantee, 30 Days exchange guarantee, with a minimum of 6 month product guarantee unless stated longer. Most items also carry a manufacturer's guarantee as advertised. This does not affect your statutory rights in anyway.